Co-design is an engagement framework used by community service providers to work in partnership with their clients and customers.

​

It is about professionals and service users working together as equals to review, design and implement programs and services which help others in the community.

​

Co-design:

• Provides deep insights into what people really value and most importantly why, to arrive at an understanding of what their priorities for support are.

• Ensures robust testing of assumptions used to plan or design services. This increases likelihood of a ‘right first time’ outcome avoiding expensive re-working.

• Harnesses insights, creativity and ideas from all stakeholder perspectives

• Facilitates stakeholders to work together to consider and understand issues, barriers, constraints and potential solutions from all perspectives.

• Eliminate predictable errors e.g. ‘If you had asked me I could have told you’ responses from people not involved in the design process but impacted by it.

• Draws on a broad range of tools which include evidence based data for decision making.

​